Terms and Conditions
Effective Date: August 4, 2026
1. Introduction
Welcome to Prospa Billing ("Prospa Billing," "Company," "we," "our," or "us"), a service of Modento Group LLC.
Business Information:
Modento Group LLC d/b/a Prospa Billing
1 Federal Street, Building 103-3
Springfield, MA 01105
Phone: (844) 663-3686
Email: info@prospabilling.com
These Terms and Conditions govern your use of our website, services, and communications. By accessing our website or engaging our services, you agree to these Terms and Conditions.
2. Services
Prospa Billing provides dental revenue cycle management and billing services for dental practices and healthcare providers, including but not limited to:
- Insurance claim submission and follow-up
- Insurance payment posting
- Patient billing and collections
- Payment processing support
- Accounts receivable management
- Patient communication services
- Text messaging services
- Revenue cycle consulting and support
Our services are provided pursuant to separate written Service Agreements executed with our dental practice clients.
3. Website Use
You agree to use this website only for lawful purposes and in accordance with these Terms.
You shall not:
- Use the website in violation of any applicable law.
- Attempt to gain unauthorized access to systems or data.
- Upload malicious software or harmful code.
- Interfere with website operations.
- Use website content without authorization.
4. Client Responsibilities
Dental practices utilizing our services represent and warrant that:
- They have obtained all necessary patient consents required by applicable law.
- They have authority to engage Prospa Billing as their billing and collection service provider.
- Information provided to us is accurate and complete.
- They comply with all applicable HIPAA, state, and federal regulations.
5. Patient Communications and SMS Messaging
As part of the services provided to our dental practice clients, Prospa Billing may send text messages, emails, phone calls, and other communications to patients on behalf of our clients regarding:
- Billing notifications
- Payment reminders
- Outstanding account balances
- Insurance-related updates
- Account servicing communications
- Other healthcare administrative communications authorized by our clients
These communications are sent pursuant to authorization provided by the dental practice and any applicable patient consent requirements.
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message Frequency
Message frequency may vary depending on account activity, billing needs, payment status, and communications requested by the dental practice.
Message and Data Rates
Message and data rates may apply. Patients should consult their mobile carrier regarding applicable messaging charges.
Opt-Out Instructions
Patients may opt out of SMS messages at any time by replying:
STOP
After opting out, a confirmation message may be sent, and no further SMS messages will be sent except as required by law or necessary to process the opt-out request.
Help Instructions
For assistance, reply:
HELP
or contact us at:
Phone: (844) 663-3686
Email: info@prospabilling.com
Supported Carriers
Mobile carriers are not liable for delayed or undelivered messages.
6. HIPAA and Privacy
Prospa Billing operates in accordance with applicable healthcare privacy and security requirements.
We implement administrative, technical, and physical safeguards designed to protect protected health information (PHI) as required under applicable laws and contractual obligations.
Please review our Privacy Policy for additional information regarding data collection, use, and protection.
7. Payment Processing
Certain payments may be processed through third-party payment processors. We are not responsible for the operations, availability, or security practices of third-party payment providers.
Users agree to provide accurate payment information and authorize applicable charges.
8. Intellectual Property
All content on this website, including text, logos, graphics, trademarks, designs, and software, is the property of Modento Group LLC d/b/a Prospa Billing or its licensors and is protected by applicable intellectual property laws.
Unauthorized use is prohibited.
9. Disclaimer of Warranties
The website and services are provided on an "as-is" and "as-available" basis.
To the fullest extent permitted by law, Prospa Billing disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Modento Group LLC, Prospa Billing, its officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
- Website use
- Service interruptions
- Data transmission delays
- SMS delivery failures
- Third-party actions
- Loss of profits, revenue, or business opportunities
11. Indemnification
You agree to indemnify and hold harmless Modento Group LLC d/b/a Prospa Billing and its officers, employees, agents, and affiliates from any claims, liabilities, damages, costs, or expenses arising from:
- Violation of these Terms
- Misuse of the website
- Violation of applicable laws
- Breach of patient consent obligations
12. Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party service providers. We are not responsible for the content, security, policies, or practices of third parties.
13. Changes to Terms
We may update these Terms and Conditions at any time. Updated versions will be posted on this website with a revised Effective Date.
Continued use of our website or services after updates constitutes acceptance of the revised Terms.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
15. Contact Information
If you have questions regarding these Terms and Conditions, please contact:
Modento Group LLC d/b/a Prospa Billing
1 Federal Street, Building 103-3
Springfield, MA 01105
Phone: (844) 663-3686
Email: info@prospabilling.com