We perform thorough audits on patient ledger accounts, ensuring the patient balance and credits are true balances owed. This precision sets the foundation for reliable billing.

We prioritise clear communication by issuing detailed statements consistently. This regularity ensures patients are always informed and ready to settle their balances.

We don’t stop at one or two reminders. For unpaid balances, we intensify our efforts by sending additional statements coupled with regular text reminders. This approach is persistent but respectful, maintaining patient relationships while ensuring your practice’s financial health.

To offer personal and localized support managing incoming patient billing inquiries, which most competitors do not offer, we provide a dedicated dental patient billing line with an area code that matches your office. This line, complete with a custom voicemail, ensures patients can easily get in touch with billing questions, which our team promptly addresses within 24 hours. We will log each call under “Patient Call Log” in your custom Dashboard.

Stay informed with our comprehensive reports available on your custom Dashboard. These reports cover vital metrics like the number of patient billing statements issued, incoming patient calls, outgoing patient calls, patient balances collected, accounts referred to collections, and remaining unresolved accounts, giving you a clear overview of your practice’s financial status. We will also document the status of the account in your patient’s account in your Practice Management System.