Meet our Team
Manny Sidhu
Chief Executive Officer
As CEO of Prospa Billing, Manny has built a robust, flexible dental billing company with years of successful revenue cycle management for over a hundred clients. This success is built on the understanding that Prospa clients are the most important part of our business. He has learned in ten years as a healthcare industry vendor that each dentist’s economic situation is unique and attention to their particular needs is vital to helping them succeed.
Manny has assembled a skilled, knowledgeable team of experts with decades of experience in dental office operations, including dental and medical billing, claims management, and insurance communications. To best serve our dentists, we hire billing specialists who are skilled and empathetic. They understand the demands of dental billing and insurance collections, and they have the knowledge and desire to ease that burden for our clients.
Our goal at Prospa is to maintain the best dental billing company for our clients so that they can collect one hundred percent of their rightfully earned revenue. We want to empower our dentists with an efficient, accurate billing solution so that they and their staff can concentrate on what they do best: taking care of patients.
Dana Apuy
Chief Operating Officer
Dana has over twenty-eight years of experience in revenue cycle management, credentialing, dental coding and billing. Her expertise has made her a driving force in the dental industry and behind Prospa’s success as she combines depth and breadth of industry knowledge with swift analysis to design and direct efficient solutions for Prospa’s clients. She is certified in ADA Coding and Billing (ADCA), possesses an American Dental Coders Association Certification, and is a member of the ADCA National Advisory Board. Dana is well-versed in plan laws and compliant billing for federal insurance plans as well as PPO, HMO, and Medicaid plans. She has served as an expert auditor for Dentaquest across five states. She is highly trained in HIPPA compliance and is proficient with all major dental software programs, both traditional and cloud based. In her fifteen years of experience in the burgeoning field of remote dental billing, Dana has helped numerous remote billing companies and dental professionals achieve efficient revenue cycle management processes.
Kianna Kiilehua
Operations Manager
Kianna has worked in the dental industry for over 8 years. During this time she has worked with multiple practice management software, hundreds of dental offices, and has built close relationships with doctors and their staff. Her role as the Operations Manager includes implementing effective workflows and processes to help further assist offices, as well as working closely with them to ensure a smooth transition and overall pleasant experience. Kianna is a proud dog mom, and enjoys spending her time outside of work playing soccer, reading, hiking, and traveling.
Kristin Ashby
Senior Client Success Manager
Kristin has worked in the dental industry for over three years, during which time she has worked closely with dentists and their staff to help them improve billing practices and lower their AR. As Prospa’s Senior Client Success Manager, her commitment to clear, effective communication with clients and Prospa staff ensures that clients’ needs are met in a timely manner by our skilled and knowledgeable team members. Outside of work, Kristin enjoys reading, hiking, and traveling with her husband and children.
Sherri Gillette
Dental-Medical Cross Coding Specialist
Sherri has worked in the dental industry for twenty-seven years. Her experience includes twenty-two years working with oral surgery practices in addition to five years in general practice, pediatrics, and orthodontics. Sherri’s deep knowledge of dental and medical coding and insurance guidelines was acquired during her time as an RCM supervisor, AR supervisor, and office manager. In addition to her vast stores of knowledge, she knows how to effectively communicate to colleagues and clients so that complex, frustrating situations become clear. Sherri loves analyzing accounts, maximizing payments for offices, and watching AR numbers decrease. She is the proud mom of two amazing kids and enjoys camping, hiking, fishing, and hunting with her family.
Jane McClain
Client Success manager
Jane has worked in the dental field for seventeen years in both general dentistry and oral and facial surgery offices. With over a decade of experience working closely with doctors and patients, and intimate knowledge of multiple patient management systems, both traditional and cloud-based, she offers a wealth of knowledge to serve Prospa’s clients. Jane’s attention to detail, passion for hard work, and commitment to her team has helped her form strong relationships with colleagues and clients alike. She has been happily married since 2010, and she and her husband have two sons. Whether traveling, visiting the beach, or just enjoying life at home, Jane loves to be with her family.
Barb Howard
Senior Client Success Manager – OMS
With seventeen years of dedicated experience in the oral and facial surgery industry, Barb has cultivated a profound understanding of the intricacies and challenges faced by both dental professionals and their teams. Her comprehensive expertise spans various key roles, including patient coordinator, financial coordinator, office manager, and insurance billing specialist. Barb is not only well-versed in the operational and administrative aspects of dental practices but also holds certifications in dental and billing coding, underscoring her technical proficiency. Her career is marked by a commitment to excellence. Beyond her professional life, Barb is married to her best friend and has three amazing adult sons. She loves to travel, finding joy and inspiration in exploring new places.
Barbara Kallay
Client Success Manager
Barbara has worked in the healthcare insurance industry for over thirty years, with ten of those years in the dentistry field. In addition to her experience as an AR specialist, she has worked as both a billing manager and office manager in dental offices. Barbara enjoys a challenge and is always eager to help a new Prospa client. Her attention to detail, dependability, and willingness to work collaboratively with her colleagues make her a valued member of the Prospa team. Barbara and her husband recently celebrated their 25th anniversary. She enjoys traveling, cooking, and playing board games with her husband and daughter.
Fancie Rubenstein
Billing Auditor
Fancie brings 20 years of extensive experience in the dental industry to our team. Throughout her career, she has excelled in various key positions, including Patient Coordinator, Treatment Coordinator, Office Manager, and Revenue Cycle Manager. Her comprehensive understanding of dental operations and revenue cycle management has been instrumental in the success of numerous dental practices.
She is acutely aware of the challenges dental offices face in handling accounts receivable while striving to provide the best care for their patients. Fancie is detail-oriented and solution-driven, recognizing the critical importance of accuracy in billing for both patients and insurance companies.
Fancie’s expertise extends to a deep proficiency in dental insurance guidelines and ADA regulations. Her dedication to excellence and her vast knowledge make her an invaluable asset to our team.
Lizzie Young
Manager-Patient Billing
Lizzie has worked in the dental industry for over 16 years. Having worked in various capacities including dental assistant, treatment and financial coordinator, office manager, and revenue cycle manager for multi-site practices, she is equipped with a comprehensive wealth of knowledge. Over the course of her career, she has developed a strong proficiency in both general and specialty practices, allowing her to navigate the complexities of patient billing with ease. She is passionate about ensuring that patients have a clear understanding of their financial responsibilities, while prioritizing patient satisfaction. In her free time, she enjoys visiting the local beaches, traveling, and spending time with her husband and two daughters.
Devon Whaley
Customer Success- Patient Billing
Having worked in the dental field for just over 11 years, I started in business operations and identified key cash flow inconsistencies. This fueled my commitment to tackling challenges faced by dental professionals and their teams. Beyond work, I cherish time with my children, reading, cooking, and traveling.